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Returning / Reservation in our local shop


INFORMATION ABOUT RETURNING GOODS AT OUR LOCAL SHOP

You would like to return an order directly in one of our local shops?

As private customer you can return any products ordered from our online shop to our store in Bamberg/Bavaria within the deadline for returning. In this case, please hand the goods you do not want to keep to our store by presenting the invoice and return note within the period for returning after receipt of the goods. The purchasing price will be refunded within the following days via the payment method you chose. No extra costs will occur.


INFORMATION ABOUT THE RESERVATION OF ITEMS IN OUR LOCAL STORE

You ordered your shoes in a wrong size or colour or even a completely wrong pair of shoes and would like to exchange it for another pair of shoes in our local store?

Write an e-mail to retoure@schuh-bamberg.de and we reserve the desired shoes for you.
In order to enable us to meet your wish at the best, please indicate the following details in your e-mail:

  • Last name, first name
  • Street
  • Town and postcode
  • Name and size of the shoes you would like to return
  • Name and size of the shoes you would like to receive
  • Expected pick-up date in the store

RIGHT OF WITHDRAWAL

Information on your right of withdrawal